The design and implementation of a software infrastructure for IQ assessment

Abstract: Information quality assessment of technical documentation is an integral part of quality management of products and services. Technical documentation is usually assessed using questionnaires, checklists, and reviews. This is cumbersome, costly and prone to errors. Acknowledging the fact that only people can assess certain quality aspects, we suggest complementing these with software-supported automatic quality assessment. The many different encodings and representations of documentation, e.g., various XML dialects and XML Schemas/DTDs, is one problem. We present a system, a software infrastructure, where abstraction and meta modelling are used to define reusable analyses and visualisations that are independent of specific encodings and representations. We show how this system is implemented and how it